Returns
Welcome to www.aiwogo.com, a website controlled by White Sky Admin Inc.
We hope you love everything that you order from us but if something isn’t quite right, you have 14 days from the delivery date to return any unwanted products.
We accept the return of most products, provided that they are returned in their original condition with all tags still attached. However, we cannot accept the return of certain products, including:
● Products marked as “final sale”;
● Personalized products;
● Products that have been damaged, soiled, washed, worn, or altered;
● For hygienic reasons, undergarments, swimwear, face coverings, pierced jewelry, and face and body products.
While we do not charge a restocking fee for returns, you will be responsible for paying for return shipping. In the event that you receive a damaged product from us, you are responsible for contacting us immediately and we will bear the cost of return shipping.
How to Return Products – If you’d like to return something, please do as follows:
1. Contact us at [email protected] to let us know that you'd like to initiate a return. We will provide you with specific instructions for your return, including a unique return number and return carriers. Return address: 880 N McCarthy Blvd, STE 200 Milpitas, CA 95035
2. Complete the return form.
3. Pack the products to be returned, together with your completed return form, in the original packaging provided, securely seal the package, and address the package to the return address we provided. Be sure to cover or remove all original shipping labels.
4. Take your package to a shipping carrier and pay the shipping cost. We recommend that insure the package and obtain tracking information for your return.
5. Once your package reaches us, please allow 10 business days (depending on peak times) for your return to be processed. During processing, we will inspect your return. If your return is accepted, we refund your original payment method. If a product is returned to us in an unsuitable condition, we won’t be able to give you a refund. Denied returns will only be shipped back to you at your expense.